An operating model for AI across an entire function

The situation

People were already using AI, but privately and without a system: the same tools were being rebuilt in parallel by teams who could not see each other. The organisation had no way to tell a harmless personal script from a tool writing to SAP – so the only options on the table were to block everything or to control nothing.

What we did

We designed a network of leads across every team, a two-track risk model that keeps micro-work free of approvals while gating anything that touches production, and a capture mechanism that answers every submitted idea within a week. The function moved in a week rather than waiting for a platform.